Company Name: DHL Asia Pacific Shared Services Sdn Bhd.
Job Offer: Customer Care Agents (Permanent).
Job Info:
Responsibilities:
Responsible to provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
Provide full tracing services for customers by investigating shipment incidents (e.g. change of address, pre-alert, undeliverable, returned, misrouted, etc).
Handle all trace enquiries in accordance with DHL service standards and processes.
Liaise with other departments to address issues on service recovery.
Deliver best-in-class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
Candidate should be able to work at any shift
Contact Detail: If you are interested to proceed, kindly forward your latest Word formatted resume to DheepaRaysen.Kathiraysen@dhl.com.
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